1) Why is Enrich making these changes? 

Answer 
- This is part of our continuous improvement approach to offer Enrich members better recognition, fairer tier progression and more rewarding experiences based on travel and activity with Malaysia Airlines and partners. 

2) What are the key changes? 

Answer 
- Update on Enrich Points earning multipliers for Silver, Gold and Platinum members. 

- Update on Elite Points earning for mid-to-long haul travel. 

Elite Points Table 
Flights flown by 31 December 2025 & Flights flown from 1 January 2026 onwards.

Revision on Elite Status requirement for 2027 qualification:  

Update on Elite Status benefits. 

- Silver members will now receive 10kg extra baggage allowance and priority baggage handling. 

- The Silver and Platinum Companion cards will be digitalised and accessible via the Malaysia Airlines mobile app. 

- Lounge access entitlement for Platinum Companion will no longer be extended to their guest.  
 

3) When will the changes take effect?

Answer
- Enrich Points earning multiplier, Elite Points earning table, revised Elite Status requirements for 2027 qualification, and updated Enrich Status Benefits will take effect on 01 January 2026. 
 

4) Will my current Enrich Points be affected?

Answer
- Your existing Enrich Points remain valid until expiry. The updated multipliers apply only to Enrich Points earned from flights flown on or after 01 January 2026. 
 

5) Will my Elite Status change on 01 January 2026?

Answer
- Your current Elite status remains valid until your card expiry date. For the 2026 membership year, tier qualification will continue to follow the current requirements for 2025 (Silver: 30, Gold: 60, Platinum: 100), based on Elite Points earned in 2025. 

- The revised tier qualification requirements (Silver: 35, Gold: 70, Platinum: 140) will take effect from Elite Points earned in 2026, which will determine your tier for the 2027 membership year. 
 

6) Do the updated Elite Points earning rules apply to Firefly, oneworld or other partner airlines?

Answer
- The updated Elite Points earning rules apply to qualifying flights by Firefly and oneworld Member Airlines. Non-oneworld or other partner flights remain ineligible.
 

7) Which airlines will follow the revised Enrich Points and Elite Points tables?

Answer
- Enrich Points multiplier: Malaysia Airlines and Firefly. 
- Elite Points table: Malaysia Airlines, Firefly and oneworld Member Airlines (eligible booking classes).  

8) How will earning Enrich Points change?

Answer
- Enrich Elite members will now earn more Enrich Points. For every RM1 spent on Malaysia Airlines and Firefly flights, the Enrich Points multiplier will be 1.8 for Silver members, 2.2 for Gold members, and 2.5 for Platinum members.  
 

9) I’m a Blue member. Why is there no change to the Enrich Points multiplier for Blue?

Answer
- As a Blue member, your multiplier remains 1.5 Enrich Points per RM1 spent. The upcoming program updates are focused on rewarding members in Silver, Gold, and Platinum tiers who travel more frequently.  

- Your loyalty is still valued, and every flight you take continues to earn Points toward rewards and Elite Status, giving you the opportunity to progress to Silver and unlock additional travel benefits and lifestyle privileges. 
 

10) Will the Enrich Points validity change?

Answer
- Enrich Points earned through qualifying activities are valid for 3 years from the month they are credited. 

- Enrich Bonus Points awarded through promotions are valid for 1 year from the month they are credited. 
 

11) Will Elite Points be earned differently?

Answer
- Elite Points will continue to be calculated based on distance flown and the cabin class. Enhanced recognition applies for mid-to-long haul  Business Class and Business Suite travels.  
 

12) Can I still redeem the same way?

Answer
- Redemptions remain unchanged. Flights, upgrades and lifestyle rewards can still be redeemed via Malaysia Airlines website, Malaysia Airlines mobile app, Malaysia Airlines Global Contact Centre and Malaysia Airlines Ticket Office. 
 

13) I am a frequent traveller on Economy class for short-haul flight. Why is there no change to the Elite Points earning?

Answer
- The program updates focus on rewarding mid-to-long haul Business Class and Business Suite travel, where the fare contribution and travel patterns are higher. For Economy short-haul flights, the Elite Points earning remains the same. Regardless of your tier, every flight you take continues to earn Enrich Points toward rewards and Elite Status, helping you progress to unlock additional benefits and privileges. 

14) Will I earn Enrich Points and Elite Points from seat upgrades whether the upgrade is from bidding, paid by cash or points, or free upgrade?

Answer
- Enrich members earn Enrich Points based on the original ticket fare. Elite Points are awarded based on the seat upgrade.
Example: Kuala Lumpur – Tokyo (Economy Class) = 6 Elite Points; Kuala Lumpur – Tokyo (Business Class) = 10 Elite Points. 
If an Enrich member successfully upgrades to Business Class, they will earn 10 Elite Points.

- No Enrich Points or Elite Points will be awarded for free upgrade.  

15) Did Enrich allow Elite Points to be carry forward?

Answer
- Yes, the carry forward Elite Points is capped at fifty percent (50%) of the requalification requirement. 

16) What’s new for Elite Members?

Answer
- Increased Enrich Points earning allows Enrich members to redeem flights and experiences sooner. 

- 10kg extra baggage allowance and priority baggage handling for Silver members.

- Card issuance for Silver and Platinum Companion will be fully digital. 

17) Will members enjoy the incremental perks for Enrich Silver status when flying with other oneworld alliance members? 

Answer
- The incremental benefits for Enrich Silver status apply only when flying with Malaysia Airlines flights.

- When travelling with other oneworld member airlines, members will continue to enjoy the standard oneworld Ruby benefits associated with Silver status.
 

18) As a Silver member, do I still get the physical card?

Answer
- The Enrich Silver card will be fully digitalised and accessible via the Malaysia Airlines mobile app.  
 

19) As a Platinum member, can my Platinum Companion bring a guest to the eligible lounges?

Answer
- Effective 01 January 2026, only the principal Enrich Platinum member may bring one (1) guest into eligible lounges. 
- Lounge access for the Platinum Companion will be limited to the cardholder only and will no longer include a guest. 
 

20) As a Platinum Companion cardholder, do I still get the physical card?

Answer
- Effective 01 January 2026, the Platinum Companion card will be digitalised and accessible via the Malaysia Airlines mobile app.

21) Are Enrich status benefits applicable only to Malaysia Airlines flights? What about Firefly? 

Answer
- Enrich status benefits including priority services and baggage allowance are applicable only when flying with Malaysia Airlines.

- For Firefly flights, the standard Firefly baggage allowance applies, and Enrich benefits may not be aligned.

- We recommend checking your flight details and fare conditions before travel.

22) Why is Business Suite listed for Zone 1 and 2 flights when it’s unavailable?

Answer
- Although Business Suite is currently not offered on these routes, it remains listed for potential future aircraft deployments or route changes. The same applies to premium cabins on oneworld carriers. 
 

23) What if I booked a flight in 2025 but travel in 2026?

Answer
- Enrich Points and Elite Points are credited based on completion of travel date, not at the booking date. Flights flown on or after 01 January 2026 will earn points under the enhanced structure. 
 

24) I completed a flight in 2025 but claimed the missing Points after 01 January 2026. Which earning rate applies? 

Answer
- Missing Points claims will follow the Enrich accrual structure effective on the travel date. This means flights completed in 2025 will earn Enrich Points and Elite Points based on the 2025 points earning structure, even if the retro claim is submitted in 2026.
 

25) How are Elite Points calculated for any seat upgrades?

Answer
- Elite Points are adjusted based on flown cabin. For example, if an Economy Class ticket (earning 4 Elite Points) is upgraded to Business Class (earning 6 Elite Points), an additional 2 Elite Points will be awarded, totalling 6 Elite Points. 
 

26) I am close to qualifying under the Elite Status Requirement for 2026 qualification. Will I lose out?

Answer
- Flights flown by 31 December 2025 will continue to follow the current Elite status requirement (Silver: 30, Gold: 60, Platinum: 100) for 2026 qualification. 

- The revised Elite status requirement (Silver: 35, Gold: 70, Platinum: 140) will determine your status for 2027 qualification. 
 

27) If I have 120 Elite Points as of 31 December 2025, will I be Platinum in 2026?

Answer
- Yes. With 120 Elite Points earned by 31 December 2025, you meet the Platinum qualification requirement of 100 Elite Points for 2025. This means you’ll enjoy Platinum status throughout the 2026 membership year. 
 

28) Will there be fast track or status match options for the revised Elite status requirement for 2026 qualification?

Answer
- Fast track Elite tier status is currently exclusive to principal AmBank Enrich Visa Credit cardholders, offering a 30% reduction in required Elite Points. The card available only to Malaysian citizens and residents.

- No general status match programme has been announced. 
 

29) Will members receive a status extension if they don’t meet the revised Elite Status requirement?

Answer
- Automatic status extensions will not be offered. Members who do not meet the revised qualification requirements can continue to earn additional Elite Points through eligible travel and lifestyle transactions. You can also take advantage of Bonus Elite Points during tactical promotions to help fast-track your tier renewal. 

30) Where can Enrich members seek clarification after the changes?

Answer

•  Contact the Malaysia Airlines Global Contact Centre at: 

• 1-300-88-3000 (within Malaysia) 

• +603-7843 3000 (outside Malaysia) 

• Email: [email protected]. 

• Or visit www.enrich.malaysiaairlines.com for details. 

• Enrich Gold and Platinum members can contact the dedicated Premier Line at +603 7622 2111. 

Membership card

• Newly enrolled Enrich member must download the Malaysia Airlines mobile app to access their Digital Card.
  
  
• Eligible Member will receive a new Elite Status card upon upgrade or during annual requalification.
  
  
• Enrich Card Request for card replacement is available via Enrich Online self-service portal at enrich.malaysiaairlines.com and at Malaysia Airlines Global Contact Centre or Ticket Offices. 
  
  
• Enrich Card Request is subject to a processing fee and payable via Enrich Points only.
  
  
• Request via Enrich Online



• Request via Malaysia Airlines Contact Centre, Ticket Offices or via email will incur the following charges.



• The Enrich Card will be delivered to the Member’s registered address within fourteen (14) working days. It is the Member's responsibility to notify Enrich of any late or non-delivery of the Enrich Card within twenty-one (21) working days from date of request. 

• In the event of return to sender due to incomplete delivery for any reason, request for re-delivery is subjected to the same processing fee. 

• Enrich Card Reissue Request transaction is final and non-refundable. 

• Malaysia Airlines reserve the right at our sole discretion to review, cancel and reverse any transaction for any reason including but not limited to issues which have been identified by our credit and fraud control department. Malaysia Airlines also reserve the right to change, modify, suspend or discontinue the Enrich Card Request service or any part thereof with or without notice. 

Enrich Tier Carry Forward

• Elite Points are accumulated in a calendar year, from 01 January through to the end of the year, 31 December and thereafter reset to zero (0) on 01 January in the new calendar year. 

• Effective 01 January 2026 earned Elite Points over and above the required qualification in a year for the renewal or upgrade of tier status are eligible to be carried forward to the next calendar year. 

• The carry forward Elite Points is capped at fifty percent (50%) of the requalification requirement as stipulated in the table below: 



• The eligibility for Tier Carry Forward will be determined based on the earned Enrich Member’s tier and the credited Elite Points as of 31 December. Enrich Members can view their carried-forward Elite Points by accessing their account in Enrich Online. 

• In the event there are any adjustments to the Enrich Member’s tier or credited Elite Points due to missing Enrich Points claim, these adjustments will not be considered for Tier Carry Forward. This means the carry forward Elite Points posted on 01 January will remain final despite any subsequent adjustments. However, these adjustments will affect the upgrading of the Enrich Member not the carry forward Elite Points amount.  

• The carry forward Elite Points will be added to the Elite Points earned in the new calendar year to determine the Enrich Member’s tier status.  

• Excess Elite Points can be carried forward only once from the current to the next calendar year. 
  
  Example:  
  2026 Status: Gold 
  Total Accumulated Elite Points as of 31 December 2026: 95 Elite Points 
  2027 Standard Qualification Requirement for Gold: 70 Elite Points 
  
  2027 Status: Gold
  Tier Carry Forward as of 01 January 2027: 25 Elite Points.
  

  • Enrich Member has earned total 95 Elite Points in 2026 and retain as Gold in 2027. 

  • Enrich Member has 25 Elite Points excess from 2026 to be carry forward in 2027.
  
  Enrich status as of 2027: 
  
  • First flight activity in January 2027. 
  • In February 2027, Enrich Member made a missing points claim of flight activity in October 2026 and November 2026 and earned 45 Elite Points.  
  • However, the 45 Elite Points is disregarded but the Tier will be upgraded to Platinum. Hence, the Enrich Points for October 2026 and November 2026 and January 2027 will be accrued with multiplier 2.2 instead of 2.0. 
  • Manual adjustment is required for this flight activity.  
     
  • The carry forward Elite Points for the Principal AmBank Enrich Visa Infinite/Platinum Credit Cardholder is capped at fifty percent (50%) of the requalification requirement as stipulated in the table below:

     

  

  Example:
  2026 Status: Gold
  Total Accumulated Elite Points as of 31 December 2026: 72 Elite Points
  2027 Standard Qualification Requirement for Gold: 49 Elite Points
  2027 Status: Gold
  
  Tier Carry Forward as of 01 January 2027: 23 Elite Points
  

  • Enrich Member has earned total 72 Elite Points in 2026 and retain as Gold in 2027.
  • Enrich Member has 23 Elite Points excess from 2026 to be carry forward in 2027.
  
  Enrich status as of 2026:
  
  • First flight activity in January 2027. 
  • In February 2027, Enrich Member made a missing points claim of flight activity in October 2026 and November 2026 and earned 28 Elite Points.  
  • However, the 28 Elite Points is disregarded but the Tier will be upgraded to Platinum. Hence, the Enrich Points for October 2026 and November 2026 and January 2027 will be accrued with multiplier 2.2 instead of 2.0. 
  • Manual adjustment is required for this flight activity. 

     

  Malaysia Airlines also reserve the right to change, modify, suspend, or discontinue the Tier Carry Forward or any part thereof with or without notice.

1) Earning Enrich Points on Malaysia Airlines and Malaysia Airlines/Firefly codeshare flight.

2) Effective 1 April 2021, Enrich Member will earn Enrich Points based on eligible fare paid and carrier related charges excluding government-imposed taxes and fees for a completed travel on Economy Class, Business Class and Business Suite on pure Malaysia Airlines operated flights, and Malaysia Airlines marketed/Firefly operated codeshare flights. 

3) Carrier-imposed surcharges is categorized as Fuel Surcharge (YQ) + Administration Charge (YR) (where applicable). Earning of Enrich Points also includes other carrier- imposed surcharges. 

4) Government/airport-imposed taxes and fees are charges imposed by the respective governments/airport and collected by the airline on behalf of them. Therefore, earning of Enrich Points exclude government/airport-imposed taxes and fees. 

5) Base fare in the Fare Base Accrual excludes discount vouchers, or any online promo codes used as part of payment for the ticket redeemed. Member will not be eligible for Enrich Points for the discounted amount. 

6) The base of Enrich Points is every Malaysian Ringgit MYR 1 earn 1 Enrich Point.  

7) Member will earn additional bonus points based on Enrich Tier Status and the following multiplier:  

8) Base fare will be calculated on Malaysian Ringgit (MYR) only. For tickets purchased in a currency other than Malaysian Ringgit (MYR), the amount will be converted to MYR using an internal exchange rate based on the date of ticket issued. The converted MYR will determine the number of Enrich Points earned for a travel.

9) In the event a flight is cancelled due to operational reasons and Malaysia Airlines transfers the Enrich Member to another airline, the Enrich Member will accrue Enrich Points on their original Malaysia Airlines flight itinerary.

1) Earning Elite Tier Status   

- Elite Tier Status will be awarded to an Enrich Member who qualifies for such status under guidelines set by Enrich.

Elite Tier Qualification Requirements

• Elite Points is calculated based on Zone (flight sector distance in miles i.e., Ticketed Point Mileage-TPM) and the Cabin class of travel (Business Suite, Business or Economy) on eligible flights.

Malaysia Airlines/ oneworld Alliance/ Firefly (Marketed) + Malaysia Airlines (Operated)

Click here for more details

Note: The Elite Points earning table above is effective 01 January 2026 Note: When flying with oneworld member airlines, Premium Economy will be treated as Economy, and First Class as Business Suite for the purpose of Elite Points calculation.

Firefly / Malaysia Airlines (Marketed) + Firefly (Operated)

• Enrich Member will earn Elite Points on Malaysia Airlines flights, oneworld Alliance flights (including MH9000 codeshare flights) and Firefly flights.
  
  
• Effective 01 August 2023, Enrich Member will earn 1 TEP for a flown sector irrespective of the cabin class of travel for the ‘Cash’ portion of a Enrich Points + Cash Award ticket.

• Booking classes that are not eligible to earn Enrich Points will also not earn Elite Points.
  
  
• The membership term of an Elite Tier Status is the year in which the Enrich Member qualifies plus the period between 1 January to 31 December of the following year. 
  
  
• Elite Points are not accumulative. Once Enrich Member achieves an Elite Tier Status, they may re-qualify for such status, or a higher status, each year. Failure to re-qualify for Elite Tier Status each year will result in the Enrich Member being reclassified to the next lower Membership Tier.  
   

Platinum Points

• Platinum Points are points that are earned by Enrich Platinum Enrich Members during their Platinum tier/membership.
  
  
• Platinum Points do not have an expiry date even if the Enrich Member is reclassified to a lower tier status.
  
  
• Once a Platinum member is reclassified to a lower tier eg. Enrich Gold, any new Enrich Points earned from Enrich Gold tier status onwards ares valid for three (03) years and will expire according to the respective months earned, in the third year. 

Platinum Companion Privilege

The best things in life are meant to be shared. In recognition of your continued support for us, we will extend a complimentary Platinum Companion Privilege to your companion, upon request.

Please complete and submit the Platinum Companion Privilege Form. Please allow up to two (02) weeks for us to process this application.

• The Platinum Companion Privilege is extended to only one (01) Enrich Member above 12 years of age with good standing of the Enrich Programme and nominated by the Principal Platinum member.
  
  
• Supporting documents that are required for verification:
  i. A clear copy of NIRC (Malaysian) or Passport (non-Malaysian).
  
  
• Nominated Platinum Companion Privilege who is not an Enrich Member must enroll as an Enrich Member before the upgrade to Platinum tier.
  
  
• The pooling of Enrich Points into one (01) Enrich account is not available under Platinum Companion Privilege. Enrich Points may only be earned and credited into the respective individual Enrich account whose name the Enrich account is registered to.
  
  
• New Platinum Companion Privilege nomination must be submitted online by the Principal Platinum Member. The application may be rejected if it does not meet the criteria set.
  
  
• Once nominated, change of Platinum Companion is not allowed except in the case of death of the nominated Platinum Companion with supporting documents required for verification.
  
  
• Both Principal Platinum and Platinum Companion accounts will be aligned and therefore the status and year/expiry date of the Platinum Companion Privilege shall be the same as the Principal Platinum Member.
  
  
• If Platinum Principal account is re-classified to a lower tier, the Platinum Companion account holder will be reinstated to the original earned tier (before being nominated as a Platinum Companion) held based on actual accumulated Elite Points on current calendar year. Platinum Companion Privilege account holder will not follow the Principal Platinum re-classified tier status. 
  
  
• If a member is upgraded back to Platinum after being downgraded to Gold, he or she must re-submit the Platinum Companion Privilege form.
  
  
• The nominated Platinum Companion Privilege will only be entitled to all Platinum benefits and privileges as outlined in the Principal Platinum member Welcome Pack and Enrich website. Except for the Enrich card whereby for Platinum Companion Privilege card will be digitalized and accessible via the Malaysia Airlines mobile app and Lounge access entitlement will no longer be extended to their guest.