1. Organiser

E-Voucher Redemption (“Promotion”) is organised by Enrich by Malaysia Airlines Berhad (“Organiser”).

• E-voucher(s) redemption is organised by Enrich by Malaysia Airlines Berhad (Company No. 201401040794 (1116944-X)), a company incorporated in Malaysia with its registered office at Level 1, South Support Zone, 64000 Sepang, Selangor, Malaysia (hereinafter referred to as the “Organiser”).
   

2. Eligibility

• Open to all Enrich members with an active Enrich account.
• Enrich members must be logged in to Malaysia Airlines app and Enrich Online (Login here).
• Only redemption made via Malaysia Airlines app and Enrich Online are eligible.
• Members must have sufficient Enrich Points in their account to redeem e-voucher(s). If insufficient points, redemption will not be processed and top-up via cash/credit card is not allowed.
• Redemption is strictly on a full Enrich Points basis only (no Points + Cash).
• Redemption is subject to availability.
   

3. Offer Fulfilment

• The e-voucher can only be downloaded by the member who redeems it.
• Transfer of the e-voucher to another Enrich member is not allowed.
   

4. Usage of e-Voucher

• To utilise the e-voucher, members must log in via the Malaysia Airlines app and follow the “How to Use” instructions attached to the voucher.
• The e-voucher is valid until the expiry date stated on the voucher.
• If purchase value is lower than the voucher value, no refund will be given.
• If purchase value exceeds the voucher value, the balance must be paid via cash/credit card, subject to applicable taxes and charges.
• Only valid e-vouchers will be accepted. Photocopied, reproduced, defaced, unclear, or expired vouchers will not be accepted.
• No re-issuance, extension, or cash refund will be provided for expired e-vouchers.
• No Enrich Points or Elite Points will be earned for full redemption using Enrich Points.

Enrich will not be liable or required to compensate customers for:

• Incorrect redemption on Enrich Online.
• Loss, theft, fraud, cancellation, damage, discontinuation, or public disclosure of the e-voucher.
• Improper use of or inability to redeem the e-voucher.
• Technical issues preventing redemption.
• Not applicable for advance ordering.
• For enquiries or complaints, members must contact Enrich via AskMH Form within three (3) days from the redemption date.
• Requests made after three (3) days will not be entertained and will be deemed as redeemed and utilised. No Points refund or replacement will be provided.
• Enrich reserves the right to revise these terms without prior notice.
   

5. General

• The Organiser shall not be liable for any loss, damage, or personal injury arising from participation in this Promotion.
• Any disputes regarding goods/services shall be settled between the member and the Organiser, except for issues related to the Organiser’s redemption portal.
• The Organiser is not liable for failure or delay in providing goods/services.
• The Organiser shall not be liable for disruptions due to technical issues beyond its control.
• The Organiser reserves the right to modify or cancel the Promotion without prior notice.
• These Terms shall be governed by the laws of Malaysia, and members agree to the jurisdiction of Malaysian courts.
• The English version shall prevail in case of discrepancies with translated versions.
• Participation constitutes acceptance of these Terms and Conditions.
   

6. Other Applicable Terms

• The Enrich Programme Terms and Conditions apply.
• The General Terms and Conditions for Enrich Promotions apply.
   

7. Contact Information

For any questions or issues related to this Promotion:

• Visit: https://enrich.malaysiaairlines.com
• Online Form: https://www.malaysiaairlines.com/my/en/askmh.html
• Call Malaysia Airlines Global Contact Centre:
  • Within Malaysia: 1 300 88 3000
  • Outside Malaysia: +603 7843 3000
• Members may also report redemption issues via: AskMH