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Please note that basinet seats are not available in First Class cabin. In case you want to proceed with your booking, please click "Continue"

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Top 10 FAQ

Frequently Asked Questions (FAQ)

 
 
 

EnrichMoney VISA Prepaid Card (hereinafter “Card”) is an electronic money (e-money) payment instrument with multi-currency wallet powered by Merchantrade Asia Sdn Bhd (Merchantrade) that contains monetary value that is paid in advance by the Cardholder to enable payments for purchases, which carries the VISA payment features. 

 

Merchantrade as the e-money issuer shall remain liable to all Cardholder(s) on the e-money issued. 

You can use your EnrichMoney VISA Prepaid Card anywhere that accepts VISA. There are more than 120,000* VISA merchant in Malaysia and 46 million* VISA merchant locations worldwide. If you wish to use your card in VISA merchant in the overseas, please make sure you enable the Oversea Spending setting at Card Settings. 

 

You can also make cash withdrawals at Merchantrade branches, participating agents as well as more than 11,000* VISA Plus ATMs in Malaysia and more than 2.5 million* worldwide. Withdrawal fees apply. The maximum cash withdrawal per day is RM5,000.

It's simple - download EnrichMoney app on the Google Play or App Store, click ‘Sign Up’ button to follow the step-by-step instruction and within approximately 5-10 minutes, you will have completed the sign up process. 

 

For existing Enrich member, applicant will require to login into Enrich portal to authenticate the membership. For non-existing Enrich member, applicant will be automatically enrolled as an Enrich member upon successful sign-up for the Card

Yes, there is an initial top-up of minimum RM100.00 is required during the sign-up process. The breakdown of the fee structure as below:

  • RM10.00: Card Issuance Fee
  • RM10.00: Annual Fee
  • RM20.00: Minimum stored value (Refundable deposit). It will be refunded when you cancel the Card.
  • RM60.00: Remaining balance that is available in the Card to spend.
  1. Login to your EnrichMoney e-wallet
  2. Go to Settings
  3. Select Card Settings
  4. Select New Card Activation
  5. Enter the last 4-digits Card Number
  6. Enter the last 4-digits of your Identification Number
  7. Set your 6-digits card PIN and your card will be activate

EnrichMoney Points are the points awarded to EnrichMoney VISA Prepaid Cardholder for qualifying payment transactions using the EnrichMoney Visa Prepaid Card at selected Issuer and Visa merchants.

EnrichMoney Points are the points awarded to EnrichMoney VISA Prepaid Cardholder for qualifying payment transactions using the EnrichMoney Visa Prepaid Card at selected Issuer and Visa merchants; while Enrich Points mean the accrual currency of the Enrich Programme. Enrich Members may earn Enrich Points when spending on eligible services or products of Malaysia Airlines, MASwings, Firefly, oneworld and Enrich partner airlines or with any of Malaysia Airlines' Lifestyle Partners.

You may earn EnrichMoney Points through every qualifying retail spending transaction, which includes online purchases towards the payments of goods and/or services at selected Issuer and Visa merchants.

EnrichMoney Points are awarded to the eligible Cardholder based on the total posted Ringgit amount of Retail Transactions performed with the Card. Following rates apply to EnrichMoney Points based on per transaction basis and round down to the nearest EnrichMoney Points.

 

Please read the full details here.

EnrichMoney Point may be used to pay for a purchased post-transaction. You must first purchase and complete the payment transaction with the money available in EnrichMoney Visa Prepaid Card. Only Full Points are eligible for the redemption. Partial Cash + EnrichMoney Points are not allowed.

 

Please click the full details here.

 

 

 

 

 

Need Help?

Contact our customer support or email us today

 

 

Customer Support

+603 83138606

+603 83188606

 

 

 

 

 

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Please note that basinet seats are not available in First Class cabin. In case you want to proceed with your booking, please click "Continue"

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Please note that basinet seats are not available in First Class cabin. In case you want to proceed with your booking, please click "Continue"

Page is loading, we'll take you there soon